Resume

PROFESSIONAL PROFILE

U.S Navy Veteran with over 4 years in experience in solving administrative challenges as a Personnel Specialist.
EDUCATION

Associates- University of Maryland Global Campus - Maryland

Expected - May 2025
• Relevant Coursework:
• Academic Writing I & II African American History: 1865 to the Present Foundations of Oral Communication, Management Pre-Calculus, Introduction to Sociology
Diploma- Ocean Lakes High School - Virginia Beach, VA

June 2017
• Honors: National Honor Society, Academic Excellence
• Activities: Varsity Track and Field, Drama Club, Legal Studies
Degree-University Maryland Global Campus- Aphelia, MD
May 2025
• 4.0 GPA Deans List

PROFESSIONAL EXPERIENCE
US Navy- Norfolk, VA March 2020 – November 2024

Pay and Personnel Administrator

• Monitored and updated the Admin Tracker, ensuring over 95% on-time completion of administrative tasks such as pay adjustments, re-enlistments, and leave requests.
• Engaged in 30+ phone communication with clients to discuss itineraries and provide information on upcoming dates and expectations.
• Oversaw personnel records for over 600 service members, performing regular audits to verify accuracy, including family updates, emergency contact information, and dependent statuses.
• Assembled packages for member gains, transfers, separations, and retirements. Updated personnel records in the Navy database to maintain accuracy of family status.
• Streamlined office operations by executing standardized procedures, boosting efficiency by 25%.
• Designed and implemented a training program for junior administrative staff, diminishing common administrative errors by 30% within six months.
• Processed 100+ personnel transfers annually by organizing travel arrangements, updating records in Navy systems, and ensuring timely reporting to new commands.
• Contacted over 30 service members daily with pay, leave, and family benefit inquiries, achieving a 95% satisfaction rate based on feedback surveys.
• Conducted monthly audits on over 600 personnel records, ensuring 100% compliance with Navy standards and zero discrepancies during bi-annual inspections.

LEADERSHIP EXPERIENCE

• Trained and mentored a team of 10+ junior sailors, focusing on professional growth, administrative accuracy, and adherence to Navy protocols, resulting in increased team productivity and cohesion.
• Delegated tasks and supervised scheduling during high-stakes periods, such as deployments and readiness inspections, ensuring unit sustained 100% operational readiness.
• Led a project to streamline administrative workflows, introducing digital tracking systems and cutting down document processing time by 25%.
• Mediated disputes among personnel, fostering a supportive work environment and ensuring mission-critical operations were unaffected by interpersonal conflicts.